FAQs

 

Ordering & Payment

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• How can I place an order?

  Simply browse our collection, select your items, and proceed to checkout. We accept most major credit cards and secure online payments.
   

• What payment methods do you accept?

  We accept Visa, Mastercard, American Express, Discover, G Pay, Paypal, and Shop Payments.
   

• Can I modify or cancel my order after placing it?

  Orders can be modified or canceled within 24 hours of purchase. Please contact our support team as soon as possible.
   

• Do you offer gift cards?

  No, not currently, but keep an eye out for future updates!

 

Shipping & Delivery

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• Where do you ship?

  We currently ship within the United States. International shipping is not available at this time.
   

• How long does shipping take?

  Orders are processed within 1-3 business days and typically arrive within 3-7 business days depending on location.
   

• How much is shipping?

  Shipping costs are calculated at checkout based on your location and order size.
   

• Can I track my order?

  Yes! Once your order ships, you’ll receive a confirmation email with tracking information.
   

• What should I do if my order is delayed or lost?

  If your order is delayed or missing, please contact the courier with your tracking number or our support team (shop@preservationdistillery.com) with your order number, and we’ll assist you promptly.

 

Returns & Exchanges

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• What is your return policy?

  We accept returns within 30 days of delivery for items in their original condition.
   

• How do I start a return?

  To initiate a return, contact our support team (shop@preservationdistillery.com) with your order number and reason for return. We’ll provide instructions on returning your item.
   

• Do you offer exchanges?

  Yes, we offer exchanges for different sizes or items of equal value within 30 days of purchase.
   

• Who covers the return shipping costs?

  Return shipping costs are the responsibility of the customer unless the item is defective or incorrect.

 

Product Information

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• What types of merchandise do you offer?

  Our collection includes branded apparel, accessories, glassware, and gifts inspired by Preservation Distillery’s bourbon-making heritage.
   

• Can I personalize my merchandise?

  We do not currently offer any personalization or customization of our available items.

 

Account & Customer Support

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• Do I need an account to place an order?

  Yes, you can check out as a guest. However, creating an account allows you to track orders, save favorites, and receive exclusive offers.
   

• How can I contact customer service?

  Reach out to our team via email (shop@preservationdistillery.com) or through the Contact Us page or We typically respond within 24 hours.

 

Other

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• Do you sell bourbon online?

  No, our Shopify website is exclusively for merchandise. For information about our bourbons, please visit Preservation Distillery’s main website.
   

• Can I visit Preservation Distillery?

  Absolutely! We welcome guests for tours, tastings, and special events. Book your visit Here or on our Main Website.
   

• Are you affiliated with other bourbon brands?

  Preservation Distillery is proudly independent and family-owned, dedicated to crafting premium bourbon and whiskey using traditional methods.
   

• How can I stay updated on new merchandise?

  Subscribe to our newsletter to receive updates on new arrivals, exclusive promotions, and seasonal collections.